Help Centre

You can track your shipment by entering your tracking code on our Track Shipment page. Your tracking code is included in your booking confirmation email. Tracking updates in real time as your package moves through our network.

Tracking scans may take up to 24 hours to appear after a package moves between hubs. If your tracking hasn't updated in more than 48 hours, please contact our support team with your tracking code.

Use our Ship a Package page to create a booking in minutes. Enter your pickup and delivery addresses, package details, choose a service tier, and confirm. You'll receive a booking confirmation and tracking code by email.

You can select a preferred pickup date during booking. Specific timed slots are available for Express shipments. Our courier will attempt collection during the working day unless a timed window is selected.

Pricing is based on your chosen service tier, package weight, and any selected add-ons (insurance, signature, fragile handling). Use our instant quote tool on the Pricing page to get a real-time estimate.

Yes! Business customers shipping 50+ packages per month qualify for volume discounts ranging from 10–20% off standard rates. Enterprise customers can negotiate custom pricing. Visit our Business Solutions page to learn more.

If you're not available, our courier will leave a delivery attempt card with instructions. You can rebook via the link in your tracking page or contact support to arrange a re-delivery or collection from your local depot.

We do not deliver to PO Boxes for most services. A full street address is required. For Global shipments, some remote destinations may require depot collection — our team will advise if applicable.

Shippee Global covers 200+ countries worldwide. Enter your destination at checkout to confirm service availability. Some destinations may have additional customs requirements or delivery restrictions.

Customs duties and import taxes are the responsibility of the recipient unless a DDP (Delivered Duty Paid) arrangement is made. Our quote tool shows indicative duty estimates for major corridors.

You can submit a claim via our Help Centre by opening a support ticket. Please retain all packaging and provide photos where damage has occurred. Claims must be submitted within 14 days of the estimated delivery date.

Standard coverage includes compensation up to £50 for loss or damage. Adding our insurance add-on at booking extends this to £500. Proof of value (receipt or invoice) may be required when processing claims.